Showing posts with label angst. Show all posts
Showing posts with label angst. Show all posts

Tuesday, July 28, 2020

Professional Approach In Non-Paying Obligations

One of my peeves is the callous attitude some folks have when payment is not involved. We know that when a contract (verbal or written) involves money, it is a professional agreement and deadlines count. But what about agreements that don’t involve exchange of currency?


Some people think these aren’t real, or binding, or at the very least “not as binding” as deadlines set by bosses/contracted editors/clients.


I learned this lesson years ago, when I was part of an organization of volunteers who put together a biannual review of the private schools in the bay area. We met, the chosen head organizer set directives for the standards of the reviews, and we accepted which schools each of us would review. The head set fixed deadlines for submitting the reviews. Some people covered only one school, but I had two schools to cover.


When the deadline came, I submitted my reviews. They entailed research, two school visits to each of the schools, (one an organized tour and the other an impromptu school visit) and interviews with people whose kids attended the schools. No small feat when I had a preschooler and a toddler, as well as a mother who was full time in my care. The head organizer had the added task of looking over all the reviews and making sure they met the standard of the catalog the organization set. It had been a much-lauded publication for over twenty years.


Only the head organizer and I met the deadline. She then had the added task of nagging and needling the other volunteers to submit-please-do-it-NOW. She managed to gain some gray hairs before the publication heroically met the final deadline in time for the Bay Area Private Schools Fair.


 I have since encountered this lackadaisical attitude in critique groups and beta readers, exchanges that do not involve money but do involve agreement to exchange favors. Most folks are professional in meeting standards and deadlines. But then there are others who regularly forget/get distracted and miss these obligations altogether...
...oops, so sorry!



I am not referring to unusual occurrences. Life happens. There are medical and family emergencies. There are situations we can’t plan for and couldn’t even have the ability to notify when they happen. But these are not the rule, and if someone almost always skips and slips, we have an unprofessional attituder (I made this word up 😎) on our hands.
What these folks are saying, in effect, is that because they are not paid, they’ve pushed others and their schedules to the back of the bus.


What to do about it? For myself, I make it a policy not to be such a person. That’s what I do.


At the beginning of this post, I didn’t call it a pet peeve, because I think it isn’t petty to ask for respect. I can’t fix others, but I resolve to be the kind of person I respect. It makes me feel good.


I highly recommend it. If you’ve been such a slacker, change this for yourself. I think you’ll feel good.


Tuesday, July 14, 2020

Let’s FACE It


Warning: this is on the gruffly side 😖


In the last year, I’ve gotten many Facebook friend requests where the person requesting chose not to put a photo of their FACE on their profile.


Yes, if I know you in real life and I’m sure it’s you, I’ve accepted. But the vast majority (like 95%) are people I’ve never met. If we have very few FACEbook friends in common, I assume this is a fake profile or some sort of spam. But most show that we have hundreds of friends in common.

This would indicate they are part of the kidlit publishing community, as most of my FACEbook friends are.


Some have chosen to put a photo pf their dog or pet ferret as their profile picture. For a banner, they put a lovely sunrise or field of wildflowers.


I mean, seriously?


I know we’re spooked by the use of our photo for nefarious purposes. I think that if this disturbs you greatly, maybe FACEbook is not the place you want to be to begin with. If you suffer from social anxiety and you fear your appearance will be judged, maybe this is not a good venue for you. Whatever the reason, why are you approaching people who don’t know you in real life with such?


I don’t accept such requests. I’m a basically shy person, so I understand the impulse to hide. But get over it if you choose FACEbook to engage with strangers.

Of all things, this^ is the banner of a site that offers to help you create a “memorably beautiful Facebook timeline.” Honestly, I’d pass.


Let’s FACE it and put a FACE on it. It isn’t your dog or a pretty postcard who’s asking to be connected.


Tuesday, June 4, 2019

Have We Got an Offer for You!


Or—
Ha! Yet another scummy scam L

We all know by now that the IRS doesn’t call us on the phone asking us for supposed owed cash, pronto. We know a Nigerian Prince or a Ukrainian billionaire is not in need of our urgent help to release his gazillion $$$ into our account if only we provide our bank account number, or whatever.


But recently I encountered a brand new one that required more sophisticated search algorithm on the part of the scammers. A message was left on my home phone telling me it was so-and-so from a literary agency who was so impressed with my published novel (perfectly named ) and whose agency wanted to promote in an upcoming literary mega-fairs, (also properly named real events) and turn into an international bestseller. If interested, could I please call (number and name) for further discussion?


I can imagine what further discussion would amount to. Invariably it would require some sort of financial information from me.



This operation was rather funny. I wrote a very good book. But to think it a potential international bestseller is a stretch to the point of a tear. In addition, I’m traditionally published, not self-published. Everyone who is anything like a literary maven knows to approach the publisher, not call an author at his or her home. But what made it creepy is that my home phone is not listed anywhere under my name. If fact, none of my phones are under my name. So somewhere, the connectors of cyberspace have gone to deeper lengths to tie personal information together.


Hopefully, writers know that fee-charging agents are schmagents. By now we know that publishers who charge us are vanity presses. This is a minefield, which is not hard to avoid if we hold firm to the principal that we don’t pay. Rather, we are paid.


But there seems to be no end to the crooks' inventiveness. I want to tell them they should use their ingenuity toward the betterment of humanity instead. But I know any engagement is futile and will only lead my information to the sucker-list of those who reply in the first place.


Stay safe, everyone. Stay vigilant and remember to laugh occasionally, which is what I did at this last offer to make me the next J. K. Rowling.




Tuesday, October 16, 2018

OLD(er)


Kids, skip this. It’s not for you. (Yet)


You know you’re getting older when a photograph of you from ten years ago that you thought was a bad one looks pretty good to you.


You know you are getting older when comments to a Facebook photo say something like, “Still looking good... you never age!”


You know you’re getting older when you are almost the age of the neighbor you once had who was “that old neighbor.”


You know you’re getting older when the next-door neighbor’s pre-teen sums up a long conversation with you saying, “Gee, talking to you is really not like talking to an old person.”


Yup, all from personal experience. Actually, that last one was downright neat.



And I’ll take ‘em all. What’s the alternative?


Feel free to complete--- You know you’re getting older when...


Tuesday, May 22, 2018

May 22nd in History


I stay away from politics on the Internet, because I have found that is makes good people behave and talk like bad people. Sometimes very bad people.


If you have followed any of my posts for any length of time, you know my fascination with “this day in history.” Lots of things happened on May 22nd, this date in history. But the most interesting will bring out the venom of the politicos.


May 22nd 1799, Napoleon declared Jerusalem for the Jews. Anyone who knows anything knows that it is central to the Jewish ancestral tradition in a way it is to no other tradition. But, whoa, don’t start me on that one.


May 22nd 1942 The Steel Workers Organizing Committee disbands, and a new trade union, the United Steelworkers, is formed. Looky here; unions were both the best thing and what built the American middle class, or a cancer on our country— depending how your politics navigates your mind. Please don’t start.


May 22nd 2015, Ireland declared Gay Marriage legal by popular vote. I like that this was done by popular vote and not by judicial decree, because legal marriage is a “communal acknowledgement” of status rather than a personal feeling. But, please, don’t start me on that one. (Well, I was the one who started— so woe on me.)


So here are some I hope we can celebrate together without bringing out the trolls and poisons that hatch in the mud:

760 14th recorded perihelion passage of Halley's Comet
1819 1st steam propelled vessel to cross Atlantic (Savannah leaves Ga)
1842 Farmers Lester Howe and Henry Wetsel discover Howe Caverns in New York State when they stumble upon a large gaping hole in the ground


^All on May 22nd.


But I saved my favorite for last:

                 May 22nd, 1849 Abraham Lincoln receives a patent (only US President to do so) for a device to lift a boat over shoals and obstructions..


Oh, I forgot. There are some who are still mad about Lincoln. I’ll celebrate anyway.

Tuesday, April 3, 2018

LET THE CLASSICS BE


At the SCBWI meeting I wrote about in the last post, I had an interesting discussion with the younger writers near me. It was about current social sensitivities and the classics of kid-lit and general literature. Do we read/teach/recommend books written only decades ago that convey notions about gender/race/faith no longer deemed acceptable to us?


Think of the N-word used liberally in Huckleberry Finn, one of the great American novels for any age. Think of the misuse of Native American terms in The Sign of the Beaver, another great book. For that matter, think of any of Jane Austen’s main characters whose sole goal in life was to marry, (preferably well$$) or Shakespeare’ Merchant of Venice whose Jewish character is villainously greedy in the classic anti-Semitic tradition.


And so on, and on, and on.
Some parents opt to keep the classics out of their kids’ library. Many school districts have similar policies. They mean well, I’ll give them that. They want their young’uns to feel safe at all times. They feel these currents can wait until the kids are grown and able to understand the context.



I’m on the other side of this debate. I think the classics should be taught, albeit with a contemporary forward by a knowledgeable historian. Because, if we wait until kids are “old enough,” they will be suspicious. If people are exposed to mindsets of another time only when they are adults, presuming they were carefully shielded until then, they are likely to feel incredulous.


“How come I never heard of it?”
“If this were so, I’m sure I would have seen/read about it before.”
“Yeah, they teach it in history class. But I never saw it in anything that was written in those days.”
And, finally— “This is fake news. Fake information from evil interests looking to take over our minds.”


Sounds familiar?


Great books should be taught, and taught unaltered, and to any age. With it, the historical context should also be explained.


Only those who know where we came from can be truly educated and prepared to make thoughtful judgements, which, I presume, is the purpose of education.





I made this pitch to the poor souls who happened to be sitting by me, and I am not sure I convinced anyone. They listened politely. But I got the feeling that reading The Classics was not a priority, and no one wants to stick his or her neck out where the politically sensitive might bite.


But I said my peace, just as I do here, uncensored. Teach the classics and don’t change a single period.


Seems to me particularly poignant at this time of Passover, when my people remember and remind and teach our young that were were once slaves in Egypt. Because not knowing, not remembering, and not teaching-- is a recipe for future disasters. 

Tuesday, February 20, 2018

VOICES FROM BEYOND...

...or, in this case— BEYOND THE FIREWALL L



One of the many perils of the internet, like the rest of life’s realms, are the fakers, thieves, hackers, and spammers.


About six weeks ago they sort of crossed a boundary, at least for me. Someone hacked into my father’s Facebook page and “friend-requested” myself, my kids, and no doubt others.


My father’s been gone from this world for eight years.


All righty, then. No real harm done. But I. Didn’t. Like. That.



DD sent me an amused screenshot of the request. DS sent a somewhat alarmed question about it. Otherwise, no progeny was harmed in that ill-intentioned maneuver. But it got me thinking about the too many fake “friend requests” I’ve been fielding for the last few years.
You know they are fakers when you have nothing in common professionally; you don’t know them; the photo is generic and often meant to get through your otherwise discerning eyes.

I’ve had plenty of such from “young men serving our country in Iraq.” You want to be thankful for service to our country, no?

And then the handsome middle-aged men looking lovely with some island vacation spot in the background. Looking for a special friendship, honey-babe? Never mind that I’m married and wouldn’t think of it, but if I were, I’d prefer real people ;)  

Because my first name may gender-confuse some of these hacking engines, I’ve gotten a smattering of scantily clad deep cleavaged young females with their tongues sticking out in what some imagine is unbridled lust, who mysteriously need a friend and don’t have any. Anyone will do, I guess.


But now they have to resurrect a dead relative?


So if you think this is just an annoyance and maybe mildly funny, let me suggest it is less banal than that. These are attempts to get into your contacts and have access to what your friends post under the privacy layer of “can be seen by friends of friends.” Everything I do on Facebook (save personal chats on messenger) is completely public. There is nothing they can get from my posts that they won’t see even if we are not friends. Mine is an Author Page, not a private friendship page. But some of my Facebook friends do use layered privacy settings.


If you have been tempted to accept any and all, please consider protecting your friends and deleting these malicious requests.
Back to the Great Beyond, I still want to hear from my father in heaven. But I know he wouldn’t ---EVER—do it on Facebook.

Tuesday, February 13, 2018

Dear Author

So I woke up feeling frisky. I decided it was time to respond. This response is to the likes of which I (and every writer I know) had received at some point. In fact, a baffled colleague had just shared getting one to a manuscript for which I was privileged to be a beta reader. Sometimes it’s easier to go to bat for someone else whose work is as good as it gets, in my not humble enough opinion.


From my never-to-be-sent response, you can pretty much reconstruct the original rejection.


Dear Publishing Professional,
I thank you for reading my submission, and for saying you loved-loved-loved it. You needn’t have thanked me for offering, as you said, just the sort of work you are always looking for. I researched and made certain this is the sort of story you have worked on before, and are still looking for. I was most happy that you found it among the best you have seen, and shared this assessment with me. I noted with joy your delight at the relationship between the two protagonists, and the edge-of-one's-seat plot. Your comment on the beautiful phrasing and pacing was most rewarding, because I had worked diligently on both aspects.
Of course, I was saddened that you ended with having to pass on this story, because it is not a fit for your list. Mea culpa. I should have realized your list is made of poorly realized relationships, plodding plots and tired language. I now understand better why you needed to pass on this manuscript.

I will do my best to target next time.
Sincerely,

Author




Okay, steam blown and serenity restored.

‘Tis baffling, but there it is. All publishing professionals are beyond overworked and overwhelmed with less than wonderful offerings by the zillions. But variations of effusive letters that ended with a pass leave a writer with nothing to fix but existence itself.

And no, this particular rejection really was not one I got. But I did see it and it really did happen just now to someone else, and that someone else is going---.


Still, we're ever hopeful, and waiting for some love. C'mon, it's almost Valentine's Day

Tuesday, January 9, 2018

The Three H of Revision


Working on the second draft of a new novel, I encounter the three H.
(No, not Horrible,L Hairy,L or Hilarious.J)
Mine are HEADY, HUMBLING, and HUMILIATING.



Stephen King, in his book On Writing, recommends a long break between drafts. This is so the writer loses the memory of the exact phrasing. Although she remembers the general plot and subplot, she encounters the writing as if she is the reader. This allows the distance needed for effective revising. Mr. King takes a minimum of six weeks in between drafts.


My novels are shorter than his and my breaks have always been shorter, too. But this time I managed a few months’ break because of important family events, a revision request to a different manuscript, and various life intrusions.


Turns out a longer break is a good idea, because I really don’t recall any of the sentences I find myself going over. No mental lapse here (I think)— just the right distance where I get to be surprised at a turn of phrase or the use of a word.

And this is where the three H come in.

Heady— because some of it is downright good.
Humbling— because some of the sentences do not have the eloquence I intended.
Humiliating— because of these...these... blasted typos (!!!!!!!!!)

That’s where I am, in a nutshell. Remind me to never go back to recheck casual posts and Emails. I’m likely to stop writing those altogether, lest I can have a couple of months to revisit and revise.

Tuesday, October 24, 2017

Good Instincts

Or—
A Pat on the Back, Me

Sometime ago when I was looking to be agented, a well-known literary agent turned my novel down saying she has a client working on something she felt was similar. This agent was surprisingly specific about the setting and a couple of details of her client’s WIP. She asked that I check with her if and when I had other work, and was still unagented.


Shortly after, another agent offered representation, and I’ve been agented since. That particular novel has not sold, and we have moved on to my next.


About six months ago, I ran into a review of a middle grade novel that sounded so much like my unsold story, and I checked it out. What-d-y-know, its setting and specifics fit perfectly with the response I got from that agent. I began reading the book online in its E-version. I found myself heaving as the first paragraph reminded me of the way I chose to begin mine. But there’s more. The name of the main character, (an uncommon one) was the very same as in my story.



I did a bit of searching to find and verify that this writer’s agent was indeed the same one who liked my story, but had a client working on something similar.


I bought the book in its print version. I read it. It is a very good book, well written, and it deserves its place in the market.


You wouldn’t blame me for doing the next thing. I wasn’t going to, but something in me felt I just had to. I wrote to the writer to tell her I liked her book (true) and added that I liked the main character’s name very much.


Almost instantly, I got a reply. The writer was grateful for my appreciation, and added that, incidentally, the main character’s name was her agent’s suggestion, after her editor didn’t care for the name she had used originally.


I sat, heart pounding, staring at the screen. It’s rare that you get such confirmation of the tentacles you put out in the universe actually reaching somewhere. Bingo.


I am well aware that names, titles, and even general plotlines are not intellectual property and thus, rightly, can’t have a copyright. Inspiration comes from what we have read and seen before, and writers take from others (often subconsciously) all the time.

But it still felt... weird.



There’s a good article about writer’s envy that just came out a few months ago. I must have incorporated it inwardly, because I spent only a few moments feeling these pangs. I looked in the mirror and said, “You’ve done well. You had the good story and a name that was worth borrowing.”

Both stories deal with unseen connections across time. It’s fitting that I found just such a true connection between them, the one that was published and the one that was not. 

Tuesday, September 26, 2017

What’s *NOT* Working?

I’ve received editorial feedback along the lines of—“I like the premise, but not the voice.”


This usually means the idea & setting were good. But “the voice” (the personality of the narration, i.e. my writing) didn’t appeal.


 I’ve received editorial feedback that said, “I like the voice, but the plot is full of holes.”

This generally means that my writing is appealing, but either the premise or the unfolding of it isn’t working.


I’ve received editorial feedback that the writing was skilled and the characters appealing, but this and that detail ultimately made this story commercially unviable.

This usually means it’s pretty good, but needs more fixing than editor has energy or passion for and, frankly, hotter properties are flowing in the transom with abandon.


And these were reactions to the same manuscript.


I’d like to learn from everyone. But this is confusing, confounding, and crazy making. (The three “C’s for short.)


What these reactions have in common is simple: we don’t want to pursue this to publication.


Where they differ also contains a shared a point. It tells me something is off, whether the feedback has labeled it or not.



What’s a storyteller to do? Let it sit. Let it sink. Then get back to work.
Don’t give up, because that’ll not even be a C. Giving up, while legal and legitimate, is also an automatic F. 


Tuesday, September 19, 2017

Who is a FRIEND?

The Internet and its lingo have created many new words, and also changed the meaning or use of established words. I have heard much lamentation on linguistic deflation, going back to the halcyon days of pre-electronic “interneting.” But what has been happening since the end of the last century is a snowball of changes, which will make this post outdated before it’s even out there.


Some of the new uses of old words are brilliant marketing and not much else. Getting congratulated on having to pay for something you could do without by EBay, telling you you’ve won the race to the top and will pay more than others were willing to, is an interesting way to frame it. Who doesn’t want to be a winner? Soon after, the seller’s feedback bursts apoplectic with feedback that says you’re an A+ and “recommended.” When was the last time you got such a grade and got to have a package of whatever show up in the mail to boot?


Some terms are imaginative and somewhat literary. Trolls, for example, are mischievous trouble-stirrers in Scandinavian mythology. Seems they’ve come back from the deep woods to flood the internet and cause more heartaches than their ancestors ever did. It also seems we’ve all become noisy birds in the Amazonian jungle, whether we are tweeting or making a purchase on the virtual river.



But possibly the most confusing is the use of the word friend on the social network to beat all others.

Confession: I am a participant in all the above, and while I entered reluctantly, I’m happily there now. I have more than a thousand Facebook-friends, and though most asked for my hand, I’ve asked for some and in the end it doesn’t’ matter who initiated.
 My Facebook friends are for the most part kid-lit writers and/or illustrators. We have loads of Facebook-friends in common. I enjoy the illustrators most of all, because it’s a visual medium and I get to see their work when they share it. I also appreciate the trials and triumphs of writers, and the relevant links they share. I look at these Facebook-friendships as a loose professional connection.


A few hundred of my Facebook-friends are people I know in real life. That means we’ve met, and I harbor the possibly illusory notion that they will recognize me on the street. An even smaller number are family or true-blue friends. {Some of my closest friends are not even on Facebook, but that’s another matter.} On that plane, Facebook has been a powerful tool to find people I used to know. I was surprised not only to re-establish some contact, but to discover how much I enjoy seeing their pictorial posts and have the “where are they now” question answered, at least as far a public sharing goes.


For that matter, it’s touching to see how open and vulnerable some are willing to be on this forum. It assumes that most people will not abuse this vulnerability, and this very assumption is a beautiful thing.


The thing is, I know the difference between friends and Facebook-friends. I noticed that when I link a more personal post from my blog to my timeline, any reaction I get comes from the true-blues.




This brings another case of word hijacking: Like or LIKES. I get many requests to like this or that, and you know what? I am a holdout for using these the old way. I will not “like” that way. If I like (or love or wow or L) it’s a spontaneous and real response. I have yet to like on request.

I mean, someone has to stand up for the old ways, ey?



On the soon-to-be eve of the (Jewish) New Year, I’m thinking about the new, and the old, and where I’ve been, where I am, and where I hope to be.


And if you’ve read all the way to this paragraph, I like you. I really LIKE you.


Tuesday, September 5, 2017

The GIANT Experiment

Those of us who use the Window 10 operating system must have noticed the ever-changing screen photos that Microsoft so generously gifts us, always with the question at the right-hand corner of the screen asking whether we like their new selection. 

The choice of reply is couched in the gentle affirmation (“I like it”) or gentler negation, (“Not a fan”) with the promise to change the photograph if you clicked on the latter.




I noticed that the Microsoft deities change the ones I liked almost as fast. I also noticed they bring back some I decidedly was not a fan of before, and told them so. With the exception of two photographs in the many I have given feedback to, none were really what I wanted to have on my screen. But I found myself saying I liked the ones that were not too queasy-making after a whole series of truly unpleasant photos appeared as I feverishly clicked on the Not-a-fan option. I was ready to settle for the Not-as-awful ASAP.



Granted, all the photographs are technically brilliant. All would have their fans somewhere. But I tend to dislike close-up photos of  mechanical implements (think gears, tools, and such) or icy winter shots during a cold spell. I don’t care for the photos that give me vertigo, either. I’m not a fan of the desert or any arid landscape, having come from a land that has too much of that.



I want green and lush. I want to feel nourished. Once in awhile, the Micro-deities indulge me. I click on the positive, and get to “keep” the image for a wee bit. They have yet to offer what I really love— a cozy indoor space replete with rich traditional textiles and many books. I’d stay in such a space forever.


This whole thing got me thinking about the purpose of this operation. The Micro-deities do not do things without a purpose. So, Bill—what gives?


Until someone somewhere tell us the whole story, I have concluded this is some sort of experiment where the algorithms calculate not only who likes what, but also how fast they are at telling. This would explain the returning of rejected images. Maybe they were rejected on average at 1.2 seconds before, and on second round, they are rejected faster/slower. I wouldn’t be shocked if someone at one of the Ivy-leagues is compiling the data, paying the Micro-deities a handsome sum, and devising the cleverest way to market something.


It isn’t personal, and no one has to reply to the prompts. But you know what? I’d like to know what. That is— what’s up with that?

Tuesday, August 22, 2017

Already?

I can hear the sighs. Is it the end of August? Already?


Yes, that. Already.


Got me thinking of how we’re continuously surprised at the passage of time. You’d think we’d have gotten it by now.


And this got me thinking about now, and about another “already”—


The things I’m all ready for right now.



I’m all ready to start drafting a new Middle Grade novel.


I’m all ready to let anxiety abate about dear ones and the world in general. Worrying hasn’t been helpful.


I’m all ready to make a positive contribution to the general pool, and accept feeling good about it. (Hint, I’m ever-so-very ready to have an acceptance or two in the pile of rejections in my inbox.)


Yup, I’m already ready. 




What are you ready for?
Let’s do it together—
Ready, set, GO!





Tuesday, May 2, 2017

One-Star * Reviews

I had recently posted my first ever one-star review.

 
My stance on reviews is to post them only when I want to endorse a product. I never post two or three star reviews. Fine for others to do so, but I don’t see the point of mentioning “meh” feedback. For one-star, I feel that no attention is the right course.
Books, specifically, die of no-reviews faster than of bad reviews.
 
When it comes to books, if the book was so-so and not to my taste, I can’t imagine why anyone else needs my feedback. If the book was Baaaad I wouldn’t have read it to the end. I don’t care to review something I haven’t read to the end.
 
When it comes to products, they either more-or-less deliver on their promises, or they don’t. (The only books I could judge by that criterion are the How-to books, and if I thought a book would solve my emotional angst or show me how to get rich quick, I deserve to have gotten a dud.)
 
So no one-two-three star reviews from me.
 
Except I did just do that. The one star review I gave was to a product that came with a five-rear warranty. It was from a nationally known manufacturer. The seller was our largest internet retailer.
 
And it failed after one week.
 
I looked at the warranty. It states clearly— do not return to place of purchase. It gives a toll-free number to call where their customer service will instruct you how to proceed.
 
So I called. A recording kept saying no one is there right now, and to call later.
 
So I called later. I called daily for a whole week. Same recording.
 
So I used their website to make contact and ask what to do.
I got an automated response via Email saying my query was very important to them, and someone will contact me shortly.
 
That was two months ago.
Hence my one-star review. On the same site I saw I was not alone. No kidding.

 

I feel better. I still have a defective product, but I had done my civic duty.

 What's your review policy?