I had recently posted my first ever one-star review.
My stance on reviews is to post them only when I want to endorse a product. I never post two or three star reviews. Fine for others to do so, but I don’t see the point of mentioning “meh” feedback. For one-star, I feel that no attention is the right course.
Books, specifically, die of no-reviews faster than of bad reviews.
When it comes to books, if the book was so-so and not to my taste, I can’t imagine why anyone else needs my feedback. If the book was Baaaad I wouldn’t have read it to the end. I don’t care to review something I haven’t read to the end.
When it comes to products, they either more-or-less deliver on their promises, or they don’t. (The only books I could judge by that criterion are the How-to books, and if I thought a book would solve my emotional angst or show me how to get rich quick, I deserve to have gotten a dud.)
So no one-two-three star reviews from me.
Except I did just do that. The one star review I gave was to a product that came with a five-rear warranty. It was from a nationally known manufacturer. The seller was our largest internet retailer.
And it failed after one week.
I looked at the warranty. It states clearly— do not return to place of purchase. It gives a toll-free number to call where their customer service will instruct you how to proceed.
So I called. A recording kept saying no one is there right now, and to call later.
So I called later. I called daily for a whole week. Same recording.
So I used their website to make contact and ask what to do.
I got an automated response via Email saying my query was very important to them, and someone will contact me shortly.
That was two months ago.
Hence my one-star review. On the same site I saw I was not alone. No kidding.
I feel better. I still have a defective product, but I had done my civic duty.
What's your review policy?